FAQ

    1. What is Modnkart?
      Modnkart is a family-friendly online store delivering affordable, useful products for home, kitchen, fitness, beauty, pets and gadgets across India.

    2. Do you have an offline store?
      No, we operate only online so we can keep prices low and deliver directly to your home.

    3. How can I contact customer support?
      Email: modnkart.helpdesk@gmail.com
      Call/WhatsApp: +91 7078313482 (Mon–Sat, 10 AM–5 PM)

    4. Are your products genuine and reliable?
      Yes. We carefully source and check every product to ensure quality and usefulness.

    5. Do you accept bulk orders?
      Not yet; we currently serve individual customers only.

    🚚 Shipping & Delivery
    6. Where do you deliver?
    We deliver to all serviceable pin codes across India.

    1. How long does delivery take?
      Orders usually arrive within 5–8 working days.

    2. What are the shipping charges?
      Free shipping on orders above ₹500. Standard charges apply below ₹500 (shown at checkout).

    3. Which courier partners do you use?
      BlueDart, DTDC, Delhivery, XpressBees, EcomExpress, Ekart, Amazon and others.

    4. Will I get tracking details?
      Yes, you’ll receive a tracking link via SMS/email once your order ships.

    💳 Payment
    11. What payment modes do you accept?
    UPI, debit/credit cards, net banking, Razorpay, PhonePe, and Cash on Delivery (COD).

    1. Is COD available everywhere?
      Yes, COD is available across India (phone verification may be required before dispatch).

    2. Is there any extra charge for COD?
      No, there is no extra fee for COD.

    🔄 Returns & Refunds
    14. What is your return policy?
    Products can be returned within 7 days of delivery (personal care items are non-returnable).

    1. Is an unboxing video required for returns/exchanges?
      Yes, an unboxing video is required to process returns or exchanges.

    2. How and when will I get my refund?
      Approved refunds are issued within 8–15 working days to the same payment method (or to your bank account for COD orders).

    📞 Need Help?
    Email: modnkart.helpdesk@gmail.com
    Call/WhatsApp: +91 7078313482 (Mon–Sat, 10 AM–5 PM)

🛒 General Questions

What is Modnkart?


Modnkart is a family-run online store that brings affordable, problem-solving products for home, kitchen, fitness, beauty, pets, and more to customers across India.

Do you have a physical store?


No, Modnkart is an online-only store. This helps us keep prices affordable and deliver directly to your doorstep.

How do I contact customer support?


You can reach us at mahendradropship@gmail.com or call/WhatsApp us at +91 7078313482 (Mon–Sat, 10 AM – 5 PM).

Are your products genuine?


Yes! We carefully source and test products to ensure they are high-quality, durable, and useful in everyday life.

Do you offer bulk or wholesale orders?


Currently, we do not handle bulk or wholesale orders. We focus on delivering value to individual customers across India.

🚚 Shipping & Delivery

Where do you deliver?


We deliver to all serviceable pin codes across India only.

How long does delivery take?


Orders are usually delivered in 5–8 business days, depending on your location.


How much does shipping cost?

Free shipping on orders above ₹500


Standard charges apply for orders below ₹500

Which courier partners do you use?


We ship with trusted partners like BlueDart, DTDC, Delhivery, XpressBees, EcomExpress, Ekart, and Amazon.


Will I get tracking details?


Yes! Once your order ships, you’ll receive tracking info via SMS & email, and you can also track it on our website.

💳 Payment

What payment methods do you accept?


We accept UPI, debit/credit cards, net banking, Razorpay, PhonePe, and Cash on Delivery (COD).

Is Cash on Delivery (COD) available everywhere?


Yes, COD is available across India. However, COD orders require verification via call before dispatch.

Do you charge extra for COD?


No, there are no extra charges for Cash on Delivery.

🔄 Returns & Refunds

What is your return policy?


We offer a 7-day return window. Personal care items are non-returnable.

Do I need to make an unboxing video?


Yes, an unboxing video is mandatory for all return and exchange requests.

How are refunds processed?


Approved refunds are issued to the original payment source (or bank account for COD) within 8–15 business days.